Shipping & Return Policy


Thank you for shopping with us! Please adhere to the rules and policies listed below:



 

  • No returns or exchanges.
  • Please read all product descriptions before purchasing any products.
  • There is a 2-5 business day PROCESSING time for all orders, even pickup orders(if we discussed).
  • Custom wig orders please allow 7-14 business day production time.
  • SALES HAVE A LONGER PROCESSING TIME. RTS WIGS, BUNDLES AND CLOSURE  5-7 BUSINESS DAY TAT, CUSTOM MADE/PREORDERS 7-14 BUSINESS DAYS.
  • Shipping is a standard 1-2 business days. All orders over $100 will include insurance. Signature is not required due to COVID.
  • Overnight shipping rates are not available.
  • When purchasing a wig please make sure you measure your head correctly. Gracious Hair And Wig Boutique is not responsible for any improperly fit units if you failed to send in your correct head measurements.
  • When purchasing any product please make sure your shipping and billing address matches are you will be subject to verification.
  • Suspected fraud will be subject to verification and reported.
  •  We at Gracious Hair And Wig Boutique, reserves the right to refuse units sent back after a 2 day period
  • Gracious Hair And Wig Boutique is not responsible for any damaged, delayed or lost packages after you receive your tracking.
  • The customer is responsible for the shipping costs and restocking costs of $20
  • Orders can be returned to Zahna Williams PO BOX 681480 CHARLOTTE NC 28215